Our service, which is available at https://convergence.ai, provides access to Convergence’s AI-driven virtual assistant solution that uses AI Features (as defined below) to generate Output (as defined below), make decisions, perform self-determined actions, meet pre-determined goals, and perform a range of services based on customer Prompts (as defined below) (together, the “Service”).
These terms and conditions (“Service Terms”) are entered into by and between Convergence Labs Ltd, a company registered in England and Wales, with company number 15691553 and registered address 3rd Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT (“Convergence” and “us”, “we” or “our”) and any person who uses, accesses or subscribes to the Service (“you”, “your” or “customer”).
By clicking ‘agree’ (or similar) or accessing and/or using the Service, you confirm that you accept and agree to be bound by these Service Terms and acknowledge that they constitute a legally binding contract between us and you.
If you are accessing or using our Service in the course of your employment or acting as a representative of another body (such as a company, public authority or other entity) (an “Employer”), then you warrant and represent that you have the authority to act on behalf of and to bind your Employer, and you also accept these Service Terms on your own behalf and that of your Employer. In these Service Terms, references to “you” include both you in your personal capacity and, as applicable, your Employer.
You must be aged 18 or over to access or use the Service. If you are accessing or using the Service on behalf, or for the benefit of, someone aged between 13 and 18 years old (a “Minor”) then you warrant and represent that you are the Minor’s parent or guardian (a “Guardian”), and you also accept these Service Terms on your own behalf and on behalf of such Minor. In these Service Terms, references to “you” include both you in your personal capacity, as a Guardian on behalf such Minor and, as applicable, such Minor.
Use of your personal information submitted to or via the Service or in connection with these Service Terms is governed by our Privacy Policy. If you do not agree with any of the provisions in these Service Terms or our Privacy Policy, you should not click ‘agree’ to these Service Terms and should refrain from using our Service. We cannot guarantee the confidentiality of any User Data (as defined in clause 6 below). You must not include any sensitive or confidential information or personal data, including (but not limited to) access keys, passwords, usernames, or individual accounts/invitations in your Prompts.
Please read these Service Terms carefully, as they contain important information regarding your legal rights, remedies, and obligations, including the legal disclaimers (see the AI disclaimer below, Section 8 (Disclaimers), and the limits on our liability to you (see Section 9 (Liability)).
We reserve the right, at our sole discretion, to change or modify portions of these Service Terms at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Service Terms were last revised. We will also notify you of any material changes, either through the Service user interface, email, or through other reasonable means. If you have a paid subscription to the Service, then we will give you at least 30 days’ notice of any material changes. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Service Terms. You should periodically visit this page to review the current Service Terms so you are aware of any revisions. If you do not agree to abide by these or any future Service Terms, you must not access, browse, or use (or continue to access, browse, or use) the Service. If you are a consumer residing in the European Union (“EU”) or the United Kingdom (“UK”) and have a paid subscription to the Service and you do not accept the notified changes, then you may either (a) continue to use the Service in accordance with the existing terms but certain new features may not be available to you; or (b) terminate your subscription within thirty (30) days following the date we notified you of the changes and receive a refund of any fees paid in advance for a period of your subscription occurring after the date you cancel your subscription.]
Artificial intelligence (“AI”) and machine learning are rapidly evolving fields of study. When using or accessing the Service, you acknowledge and agree that you are interacting with artificial intelligence. Such components are based on natural language processing, machine learning, and other artificial intelligence models, which are probabilistic in nature, the use of which may, in some situations, result in bugs, errors, or the misinterpretation of requests, speech, text, or other input. Convergence does not warrant that any or all speech, requests, inputs or other communications will be understood or that human intervention will not be required, and you agree that we will not be liable for any misinterpretation, inaccuracy or errors of speech, requests, inputs or other communications.
It is your sole responsibility to review and decide the manner in which you proceed in response to content, decisions, recommendations, interactions, actions and transactions generated or executed by the Service in response to your input (“Output”). You acknowledge and agree that you shall use independent judgement and discretion before using or relying on Output without human review. You agree that Output may not align with your intention or the input on which the Output was based (the “Prompt”), regardless of whether the Prompt was accurate and specific or not, and, as between you and Convergence, you shall be solely liable for: (a) monitoring and approving any such use of the Output; and (b) any decision, action or omission taken or arising from Output.
You agree that, in addition to the limitations and restrictions expressly set forth in these Service Terms, there are numerous limitations that apply with respect to features on the Service that rely on advanced technology such as AI, machine learning and similar technology and features, including foundational or large language models (together “AI Features”), including that: (a) Output may contain errors or misleading information and may not be accurate or reliable; (b) AI Features are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content; (c) AI Features can struggle with understanding the nuances of language, including slang, idioms, and cultural references, which can result in actions or suggestions that are out of context or do not make sense; (d) AI Features do not have emotions and cannot understand or convey emotions in the way humans can, which can result in actions or suggestions that lack the empathy and emotion that humans are able to convey; (e) AI Features can perpetuate biases that are present in the data used to train them, which can result in actions or suggestions that are not intended or may be discriminatory or offensive; (f) AI Features can struggle with complex tasks or requests that require reasoning, judgement and decision-making; and (g) AI Features require large amounts of data to train, and the data used to train AI Features may be of poor quality or biased, which will negatively impact the accuracy and quality of Output. Notwithstanding anything to the contrary in these Service Terms, to the extent permitted by applicable law, we make no warranties, representations, conditions, guarantees or undertakings with respect to any AI Features or Output. To the extent permitted by applicable law, we shall not be liable for the AI Features or Output, or for any losses suffered or incurred by you or any other person arising out of or in connection with the Service, any the AI Features, or your use of or reliance on Output. It is your sole responsibility to review and decide the manner in which you use the AI Features and Output. You shall use independent judgement and discretion before relying on or otherwise using the AI Features or Output to take any actions, and you are solely responsible for monitoring and approving any such actions.
The Service may only be accessed and used on a device owned or controlled by you and running the relevant operating system for which the Service was designed, and you must make sure you have a compatible device which meets all the necessary technical specifications to enable you to access and use the Service.
Internet access is required to fully access our Service. You acknowledge that the service provider for the device on which you access or use the Service may charge for internet access (e.g., mobile data usage) on that device. You understand and agree that we are not responsible for disconnections, connection quality issues, service interruption or other issues which you may experience when using our Service as a result of any issue with your device’s internet connectivity. We cannot and do not guarantee the continuous, uninterrupted or error-free operability of the Service or that the Service will respond at a certain speed (since this depends on a number of factors outside our control). We may change, deprecate or republish application programming interfaces for the Service, and it is your responsibility to ensure that requests you make to the Service are compatible with the then-current application programming interfaces for the Service.
In order to access the Service, you will need to set up your account with us by completing the account registration process on our website.
You must ensure that any registration information you provide is accurate, current, complete and specific to you (and, in the case of Guardians, the relevant Minor). Where your circumstances change for any reason, you must promptly update your registration information to keep it accurate, current and complete. You must not provide any information that attempts to impersonate another individual, or that is untrue, inaccurate or incomplete.
If you choose, or you are provided with, a log-in (such as a username and password, access key, invitation link or other identifier) for accessing or using the Service, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-in and must notify us as soon as you become aware of any unauthorised use. We reserve the right to disable any log-in, at any time, if in our opinion you have failed to comply with any of the provisions of these Service Terms, or if we reasonably suspect that any registration information you provide is inaccurate, out of date or incomplete.
By accessing and/or using the Service, you agree to us collecting and using various information about you and the devices on which you access and use the Service, to improve our products and to provide any services to you. Further details are found below in the Section 6.3 of these Service Terms.
You agree that the Service may enable you to execute and enter into transactions with third parties, including making reservations, and buying, subscribing or hiring goods, services or digital content (“Third Party Transactions”). You appoint us as your agent to enter into, execute and conclude Third Party Transactions arising from Prompts made by Convergence employees and other personnel. You acknowledge that we act solely as agent for you to enter into, execute and conclude Third Party Transactions arising from Prompts made by you. All Third Party Transactions are directly between the applicable third party and you. You are responsible for ensuring the accuracy of User Data and reviewing and validating Output. We make no warranty, endorsement, or guarantee in respect of, and assume no responsibility for, any Third Party Transaction. Under no circumstances will we be a party to, or have any liability under or in connection with any Third Party Transaction.
The Service is continuously evolving as we work to develop and improve our services. We may suspend or discontinue any part of the Service, or impose limits on certain features or restrict access to parts or all of the Service. We may also develop enhancements, upgrades, updates, improvements, modifications, extensions and other changes to the Services (“Updates”). We will use reasonable efforts to ensure such Updates do not have a material adverse effect on the functionality or performance of the Services, except where we consider such Updates necessary to: (a) comply with applicable law; (b) address unforeseen or imminent dangers or risks (including fraud, malware, spam, data breaches, cybersecurity or other risks); or (c) address actual or potential changes in the organisation of our business, technical systems or requirements. We will use reasonable efforts to give you at least 30 days’ notice of any material change to the Service, but this is not always possible.
We may also from time to time develop additional features and functionality to the Services on which are distinct from the current Services, but which may be used in conjunction with the Services (“New Packages”). We are under no obligation to provide these New Packages to you, but we may at our discretion offer you access to these New Packages subject to such additional terms (including fees) as we determine. If you agree to accept such an offer, the New Packages will form part of the Service provided under the Service Terms.
We also reserve the right to remove any content or User Data from the Service at any time, for any reason (including, but not limited to if someone alleges you submitted User Data in violation of these Service Terms), at our sole discretion, and without notice.
All charges, including subscription fees, will be clearly presented in full detail during the purchase process on the Service, and are inclusive of sales, use and other taxes or duties. Except as otherwise specified in these Service Terms, all subscription fees are: (a) quoted and payable in the currency specified at the time you subscribed; and (b) non-cancellable and non-pro-ratable for partial months or years, and non-refundable for the duration of your subscription.
By signing up for a paid subscription, you authorise us or our third-party payment processor (“Payment Processor”) to charge your selected payment method for your subscription fees through a payment account linked to your account on the Service. Payments are processed in accordance with the Payment Processor’s terms, conditions, and privacy policies, in addition to the terms of this Agreement.
We will automatically charge your selected payment method every month until your subscription ends.
If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your purchase for a paid subscription service within 14 days of the date of purchase without providing any reason (“Cooling Off Period”). If you choose to cancel your subscription during this period, you will receive a prorated refund of the relevant subscription fee, calculated from the date of your cancellation request to the end of the paid subscription period.
We may adjust our charges, including subscription fees, from time to time. If subscription fees increase, you will receive at least 30 days’ notice, and the new price will apply at your next subscription renewal, giving you the option to cancel your subscription if you do not agree.
In consideration of your compliance with these Service Terms and payment of the Subscription Fees, you may access and use the Service for the purpose of generating Outputs based on your Prompts. You can access the full list of services provided by Convergence on the Service as may be amended from time to time. You are solely responsibility for ensuring the legality, reliability, integrity, accuracy, and quality of Prompts and User Data. You must not include sensitive or confidential information or personal data, including (but not limited to) access keys, passwords, usernames, or individual accounts/invitations, into your Prompts.
You agree to implement and maintain appropriate IT security measures and to follow any IT security procedures we may notify to you from time to time, and that you are solely responsible for obtaining and maintaining any equipment, software and ancillary software, services or data needed to connect to, access or otherwise use the Service. We will have no liability for your failure to obtain and maintain such equipment, software and services.
You may only use the Service for non-commercial purposes (unless we expressly grant you permission to do otherwise), and only in accordance with these Service Terms.
Additional terms may also apply to certain features, parts or content of the Service and, where they apply, will be displayed through the Service user interface or accessible via a link.
Except to the extent expressly set out in these Service Terms (or as we otherwise agree in writing), you are not allowed to directly or indirectly:
We may employ reasonable technical measures to curtail your overuse of computing resources, ensuring the overall quality of services for our customer base.
If we block you from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address, using a proxy IP address or virtual private network).
We may suspend or terminate your rights to use the Service if you breach these Service Terms. For further detail, see Section 10 (Termination). If you wish to do anything with the Service that is not expressly permitted in these Service Terms, you will need to contact us and obtain a separate licence from us. Please contact us using the details set out in Section 12 (Contacting us) of these Service Terms.
You may provide Prompts and other data for the purposes of prompting, fine-tuning, or customising the Service or otherwise generating Output. We do not claim ownership over such Output. You or your licensors (as applicable) are the sole owner of the Output (together with Prompts and other input submitted by you “User Data”). You agree that you are solely responsible for your all User Data, and for obtaining all authorisations, consents and licences required for you to use and provide the User Data to us. By uploading, submitting or creating User Data, you represent and warrant that:
AI solutions are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas. You acknowledge and agree that, due to nature of the Service in this regard, other users of the Service may generate content similar or identical to your Output based on a similar or identical input to that contained in your Prompts or other User Data. We do not warrant that your Output is not similar or identical to that of another user.
We make or give no representation or warranty, and accept no liability, for the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any User Data. You assume all risk associated with your User Data and the transmission of your User Data, and you have sole responsibility for the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose, legality, originality and appropriateness of your User Data. In the event of any loss or damage to User Data, to the extent permitted by law your sole and exclusive remedy shall be for us to use reasonable efforts to assist you in restoring the lost or damaged User Data.
You hereby grant us and our affiliates, successors and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (directly and indirectly through multiple tiers): (a) licence during the term of your subscription to copy, display, upload, perform, distribute, store, modify, and otherwise use your User Data in connection with the provision and operation of the Service and the monitoring of your compliance with these Service Terms; and (b) perpetual and irrevocable licence to use your User Data on an aggregated and anonymised basis for the improvement of the Service and the creation of Usage Data (as defined below). This helps us improve the accuracy of our and the overall efficiency of our Service. To the extent that we process any personal data (as defined by the EU General Data Protection Regulation and/or the UK General Data Protection Regulation) contained in your User Data, the foregoing licence is subject to our Privacy Policy as available on our website and as updated from time to time.
Subject to your compliance with these Service Terms, and the payment of any applicable fees, we grant you a worldwide, revocable, non-exclusive, non-sublicensable, non-transferable right during the term of your subscription to use the Service under these Service Terms.
We remain the sole owner of all right, title and interest, including Intellectual Property (as defined below) in and to the Usage Data (as defined below), the Service (and the skills, know-how and methodologies used to provide the Service) and all improvements, enhancements or modifications thereto (“Convergence Intellectual Property”). “Intellectual Property” means patents, rights to inventions, copyright and related rights, moral rights, rights to data and database rights, all rights whatsoever in and to software code, domain names, trademarks, logos and tradenames, rights to goodwill and to sue for passing off, rights in designs, rights in confidential information and any other intellectual property rights, in each case whether registered or unregistered, and including all applications (and rights to apply) for, and renewals and extensions of and rights to claim priority from such rights and all similar or equivalent rights and forms of protection which subsist or will subsist now or in the future in any part of the world.
The Service is made available to you on a limited access basis and no ownership rights over Convergence Intellectual Property are conveyed to you.
Trademarks: Convergence’s name and logos are trademarks and service marks of Convergence (Convergence Trademarks). Other company, product, and service names and logos used and displayed on or through the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to the Convergence. Nothing in these Service Terms or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Convergence Trademarks or other trade marks, without our prior written permission in each instance. All goodwill generated from the use of Convergence Trademarks will inure to our exclusive benefit.
You hereby authorize Company and its third-party service providers to generate data, information, insights, and statistical and usage data relating our provision and your use of the Service and related software, systems, programs and technologies (Usage Data). We may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.
7.3 Third Party IP
The Services may contain intellectual property, including open-source software owned by third parties. Such third-party intellectual property may be licensed by us or the third party to you under separate or different terms and conditions (“Third Party Terms”) and are not licensed to you under these Service Terms. Such Third Party Terms will be made available to you and you agree to comply with such Third Party Terms, including any obligation to pay any fees due to third parties directly to the relevant third party. We are not responsible for such third party intellectual property, and you acknowledge and agree that we are not liable for any loss, damage, cost or expense suffered or incurred by you in connection with any such third party intellectual property or Third Party Terms.
Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”) that you provide to us are non-confidential and we will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.
We warrant that the Service will conform in all material respects with any specification or documentation we have provided to you. If we breach this warranty then to the extent allowable by applicable law, your only remedy will be repair or replacement (as determined by us) of the non-conforming element(s) of the Service. If we cannot repair or replace the non-conforming element(s) of the Service, you will be entitled to a pro-rata refund of the fees paid to us for such non-confirming element(s) of the Service.
If you are a consumer, you have certain rights under law and nothing in these Service Terms can, or is intended to, limit or remove these rights. We do not exclude or limit our liability to you for loss or damage where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
However, to the extent permitted under applicable law, and except as expressly provided otherwise in these Service Terms, the Service is provided on an “as is” and “as available basis” without any express and implied warranties or conditions of any kind, including, but not limited to, the implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement. In particular, we do not warrant that the Services: (a) will be provided free from interruption; (b) will run on any particular computer system or browser; (c) or any Output will be accurate, complete, reliable, secure, useful, fit for purpose or timely; (d) will be tested for use; (e) will be suitable for or be capable of being used by you or any third party; or (f) will comply with applicable law or regulations. You agree that the Service may contain bugs, viruses, make errors or misinterpret issues, and therefore you shall ensure you use appropriate anti-virus software. If your use of the Service or the content results in the need for servicing or replacing equipment or data, we shall not be responsible for those costs. You agree that your use of the Service is at your own risk.
To the fullest extent permitted by law, neither we nor our affiliates or partners shall be subject to any liability for the truthfulness, accuracy, or completeness of any information conveyed to you by the Service or Output, or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause.
The Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we do not guarantee that they will be continuously available. You acknowledge that we have not pre-screened or reviewed any such third party content and are not responsible for the content, including any errors or omissions in any content, of these sites or third-party materials or for anything provided by them, or for any loss or damage of any kind incurred as a result of the use of any such content, and the fact that we include links to such external sites does not imply any endorsement of, or association with, their operators or promoters.
The disclaimers contained in this Section 8 apply in addition to the AI-specific disclaimers contained in Section 1 of these Service Terms.
To the extent permissible under applicable law, you expressly understand and agree that we will not be liable for any business, financial, or economic loss, any indirect or consequential losses, nor for any losses that were not foreseeable to both parties (such as lost reputation, lost profit or lost opportunity), in each case whether based on contract, tort, negligence, strict liability, or otherwise, resulting from (i) the use or the inability to use the Service or Output; (ii) the cost of procurement of substitute goods and/or services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorised access to or alteration of your User Data; or (iii) any other matter relating to the Service.
To the extent permitted by law, in no event will our total aggregate liability to you for all damages, losses, or causes of action arising in connection with the Service or these Service Terms exceed £100.00.
Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you or be enforceable with respect to you.
Unless otherwise prohibited by law, and without prejudice to our other rights or remedies, we may immediately terminate your use of the Service if you breach any of the Service Terms. We may also withdraw any Services and your access to the Service (in whole or in part) at any time if we cease to make such Services available to our customers generally.
We may also terminate your access to the Service without cause at any time on [thirty (30)] days’ notice to you. If we terminate the Service otherwise than for your breach of these Service Terms, you are entitled to a pro rata refund of any fees paid in advance for a period of your subscription occurring after the date of termination.
You may terminate these Service Terms immediately at any time by giving notice to us at support@convergence.ai. If you are subscribed to a paid subscription service, termination will be effective at the end of the then-current paid subscription period.
Upon termination of these Service Terms, all rights granted to you under these Service Terms will terminate immediately and your access to the Service will cease. You must pay any outstanding fees due to us, if any, and you must immediately stop all activities authorised by these Service Terms (including your use of the Service). Subject to having paid any outstanding amounts to us, you may delete your account after the termination of these Service Terms, by using the applicable feature on the Service.
Any and all payment obligations incurred during the term of your use of the Service under these Service Terms shall survive the expiration or termination of these Service Terms. The following Sections shall also survive such expiration or termination: 7 (Intellectual property rights), 9 (Liability), 10 (Termination), and 11 (General).
No partnership, joint venture, employment relationship or franchise relationship is intended or created between you and us as a result of your use of the Service or by you entering into any agreement with us to buy our products or services.
Where you obtain products or services from us (including through the Service), the supply of such products or services is subject to these Service Terms and may also be subject to other terms of sale as notified to you. You acknowledge and agree that such other terms may contain different limitations and exclusions of liability, which supersede the terms of these Service Terms, insofar as any liability arising out of the supply of such products or services is concerned.
These Service Terms, and any dispute or claim relating to them or their subject matter (including non-contractual claims) shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the products in the English courts. If you live outside England, you can bring legal proceedings in either your local courts or the English courts.
All notices given by you to us must be given in writing to the address set out in Section 12 (Contacting us) of these Service Terms. We may give notice to you at either the email or postal address you provide to us. We may also provide you with notices of any changes to these Service Terms or other matters by displaying notices, or links to notices, generally throughout the Service.
If we fail to enforce any of our rights, that does not equate to a waiver of such rights. If we do not insist immediately that you do anything you are required to do under these Service Terms, or if we delay in taking steps against you in respect of your breach of these Service Terms, this will not mean that you do not have to do those things and it will not prevent us taking action against you at a later date.
If any provision of these Service Terms is found to be invalid or unenforceable by any court having competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the validity and enforceability of the remaining provisions of these Service Terms, which shall remain in full force and effect.
These Service Terms may not be varied except with our express written consent.
The Section titles in these Service Terms are for convenience only and have no legal or contractual effect. As used in these Service Terms, the words “include”, “including”, “for example”, and similar, will be deemed to be followed by the words “without limitation”.
We will not be liable or in default by reason of any failure or delay in the performance of our obligations where such failure or delay is due to any circumstances or causes beyond our reasonable control, including civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment.
Except as expressly agreed by us and you, these Service Terms, the Privacy Policy and any other terms presented to you on or before you register for the Service constitute the entire agreement between you and us with respect to the subject matter, and supersede all previous or contemporaneous agreements, whether written or oral, between you and us with respect to the subject matter.
These Service Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our specific prior agreement. We may assign our rights and obligations under these Service Terms, in whole or in part, without restriction, provided such assignment does not affect your rights under these Service Terms.
You may not share the Service with any other person and these Service Terms do not give any third party any rights to enforce any terms of these Service Terms.
Please submit any questions, complains and concerns you have about these Service Terms or the Service by email to support@convergence.ai or write to us at: Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT.